Question 1

What areas do you service?

Accepted Answer

We service the Gold Coast and Brisbane. On the Gold Coast we cover all major suburbs from Coolangatta to Coomera, including Surfers Paradise, Broadbeach, Burleigh Heads, Robina, Varsity Lakes, Palm Beach, Southport, Labrador, Helensvale, Hope Island, Nerang, Mudgeeraba, Currumbin, Miami, Mermaid Beach, Nobby Beach, Tugun, and Tweed Heads. In Brisbane we cover inner suburbs including the CBD, South Brisbane, West End, New Farm, Newstead, Teneriffe, Fortitude Valley, Kangaroo Point, Woolloongabba, Paddington, Milton, Toowong, St Lucia, Indooroopilly, Ascot, Hamilton, Bulimba, Hawthorne, and Balmoral.

Question 2

What cleaning services do you offer?

Accepted Answer

We offer regular domestic cleaning (weekly, fortnightly, or monthly), deep cleaning, bond or end-of-lease cleaning, and office and commercial cleaning. A range of optional add-ons, like oven cleaning, window tracks, interior cupboards, and fridge cleaning, can be added to any booking.

Question 3

Do you offer recurring cleaning services?

Accepted Answer

Yes. Regular ongoing cleaning is our primary service. Weekly, fortnightly, and monthly schedules are all available. Recurring clients get a consistent team, a lower per-visit rate, and a home that stays at a good standard rather than resetting from scratch each time.

Question 4

Do you use eco-friendly cleaning products?

Accepted Answer

Yes. Eco-friendly products are our standard on every job, not an upgrade. We use plant-based, non-toxic formulations that are effective for professional cleaning without the chemical residues left by conventional products.

Question 5

Are your products safe for children, babies, and pets?

Accepted Answer

Yes. Our products are selected to be non-toxic and safe for use around children, babies, and pets when used as directed. If someone in your household has specific allergies or sensitivities, let us know when booking so we can confirm the most suitable options for your home.

Question 6

Are eco-friendly products as effective as conventional cleaning chemicals?

Accepted Answer

Yes. Plant-based products clean effectively without harsh chemicals. The difference is in what they leave behind. Conventional cleaning products can leave chemical residues on surfaces, which matters in homes where children crawl on floors or pets lie on furniture. Eco products clean the same surfaces without that trade-off.

Question 7

Why does it matter that a regular cleaner uses eco products?

Accepted Answer

With a one-off clean, the products used are less of a concern. With a regular cleaner visiting your home every two weeks, what goes onto your surfaces and floors accumulates. Plant-based products reduce ongoing chemical exposure for your family and pets, which is why our regular clients value the eco approach more than first-time clients often expect.

Question 8

How often should I get my house professionally cleaned?

Accepted Answer

Most households find fortnightly suits them best. It keeps the home in good shape without the cost of weekly visits. Families with young children, pets, or high-traffic homes often move to weekly. Monthly works for smaller households or those who maintain the home between visits. The right frequency depends on your lifestyle, property size, and what standard you want to maintain.

Question 9

What is included in a general clean?

Accepted Answer

A general clean covers routine cleaning of living areas, bedrooms, kitchen, and bathrooms. This includes dusting surfaces, wiping handles and appliances, cleaning sinks, scrubbing toilets and shower glass, vacuuming, and mopping. It does not include deep cleaning tasks, inside appliances, skirting boards, interior cupboards, or tracks, unless added separately.

Question 10

What is the difference between a general clean and a deep clean?

Accepted Answer

A general clean focuses on regular maintenance. The areas that need upkeep each week or fortnight. A deep clean goes further: skirting boards, ceiling fans, inside ovens, detailed shower tile descaling, vents, cobweb removal, and areas skipped in routine visits. Deep cleans are recommended for first-time bookings or homes that have not been professionally cleaned recently.

Question 11

Is a fortnightly cleaning service worth it?

Accepted Answer

For most households, yes. A consistent fortnightly clean prevents grime from building up, which means each visit is faster and costs less than irregular deep cleans. Clients who skip regular cleaning and book occasionally tend to need a deep clean each time at significantly higher cost. Fortnightly is the most common schedule for our ongoing clients.

Question 12

Should I start with a deep clean before setting up regular cleaning?

Accepted Answer

In most cases, yes. If your home has not been professionally cleaned recently, starting with a deep clean gives your regular schedule a clean baseline. That means each routine visit maintains the home rather than catching up on accumulated build-up. If your home is already well-maintained, we can often start with a standard visit.

Question 13

Do I need to be home during the clean?

Accepted Answer

No. Many clients provide a key or access code and are not home during the clean. As long as we have clear access instructions, your team can complete the job and lock up. If you prefer to be home for the first visit, that is fine too.

Question 14

Do I need to provide cleaning products or equipment?

Accepted Answer

No. We bring all necessary eco-friendly products and professional equipment to every job, unless otherwise discussed before the booking.

Question 15

How do I book a cleaning service?

Accepted Answer

Request a quote through our website. Once we have your details, you will receive a quote by email followed by booking confirmation. There is no obligation before you confirm.

Question 16

What if I need to cancel or reschedule?

Accepted Answer

Please give us adequate notice if you need to cancel or reschedule. Late cancellations may attract a fee to cover the time reserved for your booking. We understand plans change, just let us know as early as possible.

Question 17

What happens if the team cannot access my property?

Accepted Answer

If we cannot access the property at the scheduled time, the job may be cancelled and a lock-out or cancellation fee may apply. Clear access instructions before the visit prevent this from happening.

Question 18

How does pricing work?

Accepted Answer

Our pricing is scope-based, not hourly. Your quote depends on your property size, condition, service type, and booking frequency. You pay a fixed price for a defined scope of work before we start. Regular bookings get a lower per-visit rate. Get your personalised quote at greenwavecleaning.com.au/get-a-quote.

Question 19

Can I add extra services to my clean?

Accepted Answer

Yes. Extras like oven cleaning, fridge cleaning, blinds, window tracks, or interior cupboards can be added to any booking. All add-ons must be requested before the visit so we can allow time and include them in your quote.

Question 20

Do you guarantee your cleaning?

Accepted Answer

If something within the agreed scope has been missed, let us know within 24 hours of the service. We will review the concern and arrange an appropriate solution.

Question 21

Are your cleaners insured?

Accepted Answer

Yes. Our team is fully insured and follows safe, professional cleaning practices on every job.

Question 22

What if something is damaged during the clean?

Accepted Answer

Damage is rare, but if you have a concern, report it within 24 hours of the service. Each case is assessed fairly based on the circumstances.

Question 23

Do you clean on public holidays?

Accepted Answer

Public holiday availability depends on team scheduling and may attract additional charges. Contact us to confirm availability.

Frequently Asked Questions

Services and coverage

Eco-friendly products

Regular cleaning schedules

Booking, access, and cancellations

Pricing and guarantees

Still have questions?