Privacy Policy

    Last updated: June 2026

    Green Wave Eco Cleaning collects and handles personal information in accordance with the Australian Privacy Act 1988. This policy explains what information we collect, how we use it, and your rights in relation to it.

    Information We Collect

    We collect personal information when you interact with us, including when you:

    • Request a quote — we collect your name, email address, phone number, property address, property type, and service requirements
    • Contact us directly — we collect your name, email address, and the content of your message
    • Submit a job application — we collect your name, contact details, work availability, and resume, which is processed via Formspree
    • Purchase a gift voucher — payment is processed by Stripe; we do not collect or store card details directly

    We only collect information that is necessary for delivering our services or responding to your enquiry.

    How We Use Your Information

    We use the information we collect to:

    • Prepare and send you a personalised quote
    • Schedule and deliver cleaning services
    • Respond to enquiries and service requests
    • Process and review job applications
    • Send service-related communications, including booking confirmations and follow-ups

    We do not use your personal information for unsolicited marketing, and we do not sell your information to third parties.

    Third-Party Services

    We use the following third-party services in connection with our operations. Each operates under its own privacy policy.

    • Stripe — processes payments and issues receipts. Stripe's privacy policy is available at stripe.com/au/privacy.
    • Formspree — handles job application form submissions. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.

    We recommend reviewing these policies if you have questions about how these services handle your data.

    Storage and Security

    Personal information is stored securely and accessed only by team members who need it to deliver our services or manage our operations. We take reasonable steps to protect information from misuse, loss, and unauthorised access or disclosure.

    We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

    Cookies

    Our website may use cookies to support basic site functionality. We do not use cookies to track visitors across other websites or to deliver targeted advertising. You can disable cookies in your browser settings; this will not prevent you from using our website or requesting a quote.

    Your Rights Under the Australian Privacy Act 1988

    Under the Privacy Act, you have the right to access the personal information we hold about you and to request correction of any information that is inaccurate, incomplete, or out of date. To make an access or correction request, contact us at contact@greenwavecleaning.com.au. We will respond within a reasonable timeframe.

    Making a Complaint

    If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate and respond to your concern promptly.

    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

    Contact Us

    For any privacy-related questions or requests, contact us at contact@greenwavecleaning.com.au.