Terms and Conditions

Our services are priced based on the total labour hours required to complete the agreed scope of work. Labour hours may be performed by one or more cleaners, depending on availability and operational requirements. The total labour time remains the same regardless of the number of cleaners allocated.

Green Wave Eco Cleaning reserves the right to review and adjust service rates if the scope, condition, or requirements of the property differ from what was originally disclosed at the time of booking. Any changes will be communicated prior to proceeding with the service.

If you are not satisfied with the service provided, you must notify us within 24 hours of the service completion. We will assess the concern and, where appropriate, arrange a rectification within a reasonable timeframe. This guarantee applies only to the original scope of work and does not cover additional services not included in the booking.

Our team operates within an estimated arrival time window rather than a fixed arrival time. Delays may occur due to traffic, weather, or operational factors. We appreciate your understanding and will notify you if significant delays arise.

Certain areas and tasks require specialised equipment, access, or additional time and are not included in standard cleaning services unless agreed in advance. These areas may include, but are not limited to, high or difficult-to-reach areas, restoration work, or specialised surface treatments.

While all reasonable care is taken during cleaning, Green Wave Eco Cleaning is not responsible for damage caused by faulty, fragile, or improperly installed items. Any breakages or losses must be reported within 24 hours of the service completion to be considered.

We do not clean bio-hazardous materials, including but not limited to blood, bodily fluids, mould infestation, animal waste, or any hazardous substances. If such conditions are present, we reserve the right to refuse or cease service immediately.

Properties affected by hoarding conditions must be disclosed prior to booking. Green Wave Eco Cleaning reserves the right to refuse service or re-quote where excessive clutter, waste, or unsafe working conditions are identified.

End of lease or bond cleaning services are conducted according to the scope agreed at booking. While our service aims to meet real estate and landlord standards, we do not guarantee the return of bond, as final decisions rest with property managers or landlords.

Clients are responsible for providing clear and legal parking access for our team. Any parking fees incurred during the service may be added to the invoice if not arranged in advance.

Cancellations or rescheduling requests made with less than the required notice period may incur a cancellation fee. This fee compensates for reserved labour time and operational disruption.

Clients must ensure safe and reasonable access to the property at the scheduled service time. This includes access to electricity and water where required. Failure to provide access may result in cancellation fees.

Deep cleaning and bond cleaning are different services with different scopes. A deep clean focuses on detailed cleaning but does not include all bond-cleaning requirements. Clients are responsible for selecting the correct service for their needs.

Clients must ensure pets are secured or controlled during the cleaning service to ensure the safety of both pets and cleaners. Green Wave Eco Cleaning is not responsible for pets that escape or behave aggressively during service.

Any specific requests, priority areas, or additional requirements must be communicated prior to the service. Requests made during or after the service may not be accommodated and may incur additional charges.

If our team is unable to access the property at the scheduled time due to access issues, the service may be cancelled and a lock-out or cancellation fee may apply.

If keys are provided for access, clients are responsible for ensuring keys are correct and functional. Green Wave Eco Cleaning is not liable for lost or malfunctioning keys unless caused by proven negligence.

Payment is required as per the agreed payment method and timeframe. Overdue payments may incur late fees or result in suspension of future services until the account is settled.

Green Wave Eco Cleaning requires adequate notice for cancellations or changes to bookings. Repeated last-minute cancellations may result in termination of ongoing services.

We reserve the right to refuse or stop services where unsafe working conditions exist, including but not limited to structural hazards, aggressive behaviour, or unsafe environments.

Services scheduled on public holidays may attract additional charges or be unavailable depending on team availability.

Severe weather conditions may impact our ability to deliver services safely. In such cases, services may be rescheduled without penalty.

Green Wave Eco Cleaning is not liable for delays or service disruptions caused by events beyond our control, including natural disasters, accidents, or emergencies.

Clients are responsible for informing us of delicate, sensitive, or special materials prior to service. We are not liable for damage to surfaces that were not disclosed or are inherently fragile.

Green Wave Eco Cleaning reserves the right to refuse or discontinue service at any time if terms are breached, unsafe conditions are present, or information provided is misleading or incomplete.